Terms and Conditions

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.

REFUND POLICY

Script Top Solution’s refund policy will be nil if;

• You have chosen a special package.
• The primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company.
• The company has not been contacted for more than 2 weeks of project.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The client will not be entitled to any refunds after 7 days, from the date of purchase.
• Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
• Refund requests will not be entertained once the logo/website designs are approved.
• A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

CLAIM YOUR REFUND

To claim your refund in accordance with our refund policy, follow the following steps:

You can claim your refund by:

• Dialing our Toll Free Number # (276) 226 1899
• Sending us an Email.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Script Top Solution, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

Delivery Policy

• The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
• The turnaround time will be according to the package, the minimum time required is 2 business days.
• In case of urgent order, contact our customer support team.

COMMUNICATION POLICY

• Script Top Solution will not be responsible for any communication done via any other platform than “….@Script Top Solution.net” or any numbers not provided by us or given on our official website.
• We are not responsible for any damages caused due to other contact details not provided by us.
• Project activation charges will apply if client fails to respond over a period of 45 days.
• We take full responsibility of all the information provided through our official domains.